Office hours are 9.30am – 3.30pm Monday to Friday.

We are closed on all NZ public holidays

• Passwords: We use LastPass to store passwords and codes meaning that we can control access to your logins without our lifestyle assistants actually seeing what the passwords are. We have complete control and can revoke access at any time.
• Remote Control:We have software that allows us to see the location of all our laptops and mobile devices on a map and gives us the ability to wipe the laptop or mobile device with the touch of a button.
• Employee Vetting: We complete criminal conviction checks and all lifestyle assistants hold clean records.
• Non-Disclosure Agreements:We can sign a non-disclosure agreement at your request.
• Laptop Access:All of our laptops have security passwords to access.

Yes. Lifestyle assistants can take down your credit card details over the phone and make purchases for you. Security of information is paramount to us and we use tools such as LastPass to ensure this. We can also sign a non-disclosure agreement with you if required.

• Invoices are strictly 7 day payment terms.
• Retainer packages are to be paid prior to any work commencing. Retainers are 3 month initial contract with one (1) month’s written notice and payment to cancel agreement
• All cancelled Retainer packages outstanding monies are to be paid within 24 hours of the date of the written notice to cancel

Retainers allow you to have a dedicated lifestyle assistant available on the set retainer hours. Hours do not roll over to the next month.

Additional hours can be arranged at your monthly rate.

If you would like to terminate the service, we require at least one month’s notice so you’ll receive one more invoice after we’ve received your notification.